Our online store is currently open and shipping regularly. With the health and safety of our team and community in mind, we are currently making jewellery as well as packing and shipping orders from our office in Hyderabad, India. While we are fulfilling orders as frequently as possible, please allow for the possibility of slightly delayed shipping time than our usual 2-3 business days. We are incredibly grateful for your patience and support as we continue to navigate this new reality and shift towards working remotely.
Should you have any questions concerning shipping time or item availability, please do not hesitate to reach out to email@example.com
I’ve placed an order online and need an update. Who do I call or email?
You can reach out directly to firstname.lastname@example.org. All of your orders are packed by hand from the studio, Monday-Saturday, 11 - 7 pm. That is the best time to contact us and expect a timely response from our end. We take upto 24 to 48 hours to respond, so patience is much appreciated.
For Domestic orders:
All Domestic orders are shipped on the same day or the next day with delivery confirmation tracking and other details.
For International orders:
Yes, we ship globally. Although your order will be shipped in a timely manner (and DHL estimates international delivery to take between 6 to 10 business days), we cannot guarantee how long it will actually take for your item to arrive due to customs. Customs can be unpredictable and may hold on to a package for as long as eight weeks. For such long delivery delays, please contact your local customs office. We are unable to contact customs’ authorities on customers’ behalf.
Duties and Taxes: Import duties and taxes are not included in purchase price or shipping rate. Customers are responsible for any customs and duty fees that may be incurred.
Do you cover for lost or stolen packages?
We do not refund for packages lost in transit.
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be re-sent if and when they are received back at Shop Lune and will incur a reshipment fee.